Santusht - Portal for Grievance Redressal of Worker

Labour Ministry Mulls 'Santusht' Portal for Resolution of Grievances

The labour ministry has present a plan to launch a new portal for Grievance Redressal of Worker as well as employer grievances and ensuring effective implementation of labour laws at the grassroot level - 'Santusht'. Currently this portal would monitor all services provided by EPFO and ESIC. Later, the portal would cover other wings of the ministry as well. It would also have data on real time basis to assess the performance of each and every official. Workers and employers can lodge their complaints on the portal, which would be managed by an internal monitoring cell comprising five to six officers.

"I appreciate the systematic and professional work this government website is doing, which is beneficial both to the companies and the set of individuals"

Presently, the ministry is in the process of categorising 44 central labour laws into four broad codes on wages, industrial relations, social security and occupational safety, health and working conditions (OSH). The ministry top brass is hopeful of getting all the four codes operational by 2020.

"It is not enough to have legislations for safeguarding workers' rights and providing various facilities to employers for creating conducive environment for job creation and robust economic growth. The effective implementation of all codes is required. That would be ensured by Santusht"

This portal shall have all data related to EPFO and ESIC. There have been grievances of the subscribers of the two bodies as well as other workers regarding poor implementation of labour laws in the country. We have seen workers have faced issues like delay in settling claims by Employees' Provident Fund Organisation (EPFO) and Employees' State Insurance Corporation (ESIC).

Some workers do not get minimum wages, while other issues related to labour law implementation at the grassroot level affects both employees and employers.

The portal would help the labour ministry to assess the performance of officials, which would be given due weightage at the time of their appraisals, transfers and postings, the source added. Santusht is envisaged to fix transparency, accountability and effective implementation of labour laws.