ESIC Grievance Redress & Monitoring System 

Centralised Public Grievance Redress and Monitoring System (CPGRAMS) is an online platform available to the citizens 24x7 to lodge their grievances to the public authorities on any subject related to service delivery. It is a single portal connected to all the Ministries/Departments of Government of India and States.

https://pgportal.gov.in/#:~:text=Centralised%20Public%20Grievance%20Redress%20and,Government%20of%20India%20and%20States.